Field Guide Overview 

By taking on a Field Guide service, you are taking on an important role in helping new Pals enter the field. You are both a mentor and a leader, responsible for guiding the new Pal through the service process while representing PetPals and setting a professional example. Below is a helpful guide to help you integrate your own approach to this service, but in general, the way you want to be a leader is your choosing.

Step 1: Pre-Service Preparation

Coordinate with Incoming Independent Contractor

  • Confirm the schedule, meeting time, and location the night before.

  • Discuss special client instructions (e.g., pet routines, behaviors).

Review Client Profiles Together

  • Ensure the incoming contractor can use the scheduling app effectively.

  • Confirm all app functionalities, including starting/stopping services.

  • Review the client’s profile for updates (e.g., medical or behavioral changes).

Prepare Necessary Equipment

  • Gather required tools: leashes, keys, rain gear, treat pouches, waste bags.

Discuss Client Expectations

  • Share experiences from meet-and-greet sessions with the client.

  • Highlight specific client preferences for services (e.g., exercise focus, commands).

Step 2: During the Service

Review Responsibilities and Safety

  • Pet Introductions: Demonstrate safe approaches for unfamiliar pets.

  • Animal Welfare: Identify signs of stress, aggression, or health concerns.

  • Neighborhood Awareness: Point out potential triggers or areas to avoid.

Home Access and Security

  • Review entry protocols (e.g., lockboxes, key exchanges).

  • Emphasize securing the home after service.

Daily Routines and Tasks

  • Review Tasks: Cover feeding, walking, medication, and playtime routines.

  • Maintain Pet Schedules: Stick to set potty breaks, meals, and commands.

  • Special Instructions: Address specific behaviors or unique requests.

Feeding and Medication

  • Provide clear feeding instructions (e.g., portion sizes, dietary needs).

  • Demonstrate medication administration and discuss potential side effects.

Client Home Care

  • Set expectations for tidiness and security (e.g., watering plants, mail).

  • Highlight home quirks (e.g., alarm systems, unusual locks).

Safety Protocols

  • Review leash and gate handling to prevent escapes.

  • Identify environmental hazards (e.g., toxic plants).

Communication and Reporting

  • Discuss communication methods (e.g., updates, service notes).

  • Teach use of the service app (e.g., GPS tracking, notes).

  • Explain internal communication via Slack for support or reporting.

Step 3: Concluding the Service

Feedback and Reflection

  • Ask for reflections on the service experience.

  • Provide constructive feedback and share personal insights or tips.

Follow-Up

  • Schedule a follow-up discussion for additional support or feedback.

  • Encourage ongoing communication with mentors or team members.

Post-Service Documentation

  • Complete detailed service notes on pet behavior, health, and routines.

  • Update the client profile with relevant changes or observations.

Tips for Success

  • Foster a supportive and approachable atmosphere.

  • Model professionalism in all aspects of service.

  • Encourage open communication and mentorship opportunities.

  • Provide hands-on practice with key tasks and app usage.