24-48 Hr Response Time | Now Booking: January February March
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The Pet Pals
The highest standards of care in Portland, by the most experienced, dedicated, and compassionate.
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![A woman standing outdoors on a trail with arms wide open, overlooking a lake with mountains in the background on a sunny day.]()
Emma
(SE) PAL
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![A young man walking a small dog on a leash on a sidewalk in a suburban neighborhood with trees and houses, under a partly cloudy sky.]()
Tommy
(SE) PAL
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![A woman smiling and hugging a white dog with pointy ears and dark eyes in a cozy indoor setting.]()
Lisa
(SE) PAL
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![A woman smiling, wearing sunglasses and a hat, sitting outdoors with a large dog sitting on her lap. The scene is sunny with blue skies, trees, and a fenced area in the background.]()
Paola
(Mid-SE) PAL
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![A young woman with long red hair and blue eyes taking a close-up selfie with her black and brown cat with blue eyes. The woman is smiling softly and the cat is wearing a collar with a bell.]()
Jennifer
(SW) PAL
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![A woman with curly hair, wearing a tie-dye shirt, a blue bucket hat, glasses, and tattoos, pointing and posing with her pug dog in a grassy park during sunset. The dog wears a rainbow-colored hat and an orange harness.]()
Madi & Mac
(SW) PAL
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![A girl smiling next to a large white dog with black markings on its face, outdoors with sunlight in the background.]()
Kayla
(NE) PAL
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![A young man with a beard and brown hair wearing an orange knit hat and a black jacket, smiling as he holds a calico cat close to his face indoors.]()
Dylan
(NE) PAL
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![Woman with black hair smiling and lying next to a calico cat with orange, black, and white fur, both resting on a dark surface in a room with an orange wall and a framed map in the background.]()
Jules
(NE PAL)
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![A woman with pink hair, sunglasses, and a black t-shirt sitting on a brick ledge in a park, holding a water bottle, with a brindle dog on a leash standing beside her. There are trees and greenery in the background.]()
Elana
(SE) PAL
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![Casper]()
Casper
(SW) PAL
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PetPals is an administrative company that connects vetted independent contractors with clients in the community, to provide professional pet and home care services. What sets us apart from other dog walking services is our dedication to ethical practice, high standards of care, and the commitment to our community.
PetPals LLC provides a unique work support system for contractors looking for long term clients, personalized schedule management support, and intentional internal systems to provide a readily available support system. We personally vet, onboard, and orient new contractors developing and maintaining their own businesses. Our operations are designed to foster client-centered care practices, within the field of pet care and are carefully constructed around our Standards of Care which align joint business practices. -
At PetPals, care decisions are guided by three principles:
Client-centered, not client-unlimited
We prioritize your pet’s well-being while balancing realistic scheduling, safety, and sustainability.Professional Judgment Matters
Our Pals are trusted to assess routines, environments, and capacity. Ethical care sometimes means adjusting or declining requests, recommending best practices based on intake meetings, and routine guided care.Longevity over convenience
We build care structures that work over time—for pets, families, and professionals alike. Setting goals, managing expectations, and aligning care routines with others for reliable communication. -
PetPals services are structured to allow for personalized care within defined boundaries.
Services are scheduled within arrival windows rather than exact times
Care types (boarding, overnight, continuous care) reflect different supervision levels
Customization is available when it fits safely within the service structure
Not every request is a good fit—and that’s intentional.
This model allows us to maintain consistency, safety, and high standards across all services.
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Pals reserve the right to:
Decline or modify services when needs exceed scope
Escalate concerns when safety or welfare is at risk
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PetPals, LLC is a fully remote service. We may best be reached by email with all questions or service-related information.
Monday to Friday: 10AM to 5PM
Saturday & Sunday: OFF
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I can answer questions about Pals, services, daily care needs, sharing community resources, and all other field-related matters. I love connecting with people and growing our community, and am happy to answer any questions you may have!
Hi! The business phone is typically left at home, but i always have my cell on me. Please give a text if you would like to schedule a phone call and i’ll get back to you!
Monday & Tuesday: OFF
Wednesday - Sunday: Available by email/text to set up phone calls.
Our Standards of Care
At PetPals, quality care is not accidental—it is intentional to the foundation of daily practice. Ethical, and centered on the well-being of your pet and household. Our standards guide every service we provide and reflect how we protect your trust, your home, and the animals you love.
Pet Safety & Well-Being
Your pet’s physical and emotional safety always comes first.
Our Pals prioritize calm, attentive care, monitor for changes in behavior or health, and adjust routines as needed to reduce stress or risk. Safety is never compromised for speed or convenience.
Respect for Individual Needs
No two pets are the same—and we don’t treat them that way.
We honor your pet’s established routines, comfort levels, temperament, and preferences to provide care that feels familiar, respectful, and supportive.
Reliability & Consistency
You can depend on us.
When we accept a service, we follow through with consistency in timing, care, and communication. If circumstances ever change, we communicate promptly and clearly.
Professional Judgment
Experienced care requires thoughtful decision-making.
Our Independent Contractors apply professional judgment in real time while aligning with your instructions and PetPals standards—ensuring care remains safe, ethical, and appropriate in every situation.
Clear Communication & Pet Advocacy
You stay informed, always.
We provide timely updates, share relevant observations, and communicate openly if questions or concerns arise. Your pet’s well-being is actively advocated for, not assumed.
Respect for Your Home & Privacy
Your home and personal information are treated with discretion.
Access details are safeguarded, household boundaries are respected, and confidentiality is maintained at all times.
Accurate Documentation
Transparency supports trust.
Service notes accurately reflect the care provided and any notable observations—without exaggeration, omission, or guesswork—so you have clear insight into each visit.
Adaptability & Responsiveness
Care evolves as needs change.
Whether responding to shifts in routine, environment, or your pet’s condition, our approach remains flexible while maintaining safety and professionalism.
Ethical Conduct & Integrity
We operate with honesty and respect.
Our services are delivered in good faith, with appropriate professional boundaries and without misrepresentation—protecting both our clients and our team.
Collaboration & Support
Quality care benefits from coordination.
When appropriate, we engage internal support and communicate proactively to ensure continuity, safety, and a positive client experience.
Inclusivity & Respect
Care is provided without bias.
All clients, pets, and team members are treated with dignity and respect, regardless of background or identity.
Commitment to Continuous Improvement
Excellence is an ongoing process.
We value feedback, ongoing learning, and best practices to continually refine the care we provide—ensuring long-term quality and sustainability.
Our Promise
PetPals is committed to delivering responsible, professional, and compassionate care—rooted in ethics, experience, and respect for the trust you place in us every time you invite us into your home.