Service Menu
Overnights • Cats • Dogs • Enclosed • Home • Chickens • Plants • Exotic Pets
Intake Assessment
Intake Assessment
Our Intake Assessment is the first step in welcoming a new client and pet into the PetPals family. During this visit, we take the time to learn your pet’s routines, temperament, and care needs while also reviewing home access, safety preferences, and any medical or behavioral notes. This is a low-pressure, relationship-building appointment designed to ensure your pet is set up for consistent, comfortable care from day one. This meeting is typically 30-45min.
Our Two-Person Approach
To support consistent coverage and stronger communication, your first Intake Assessment is led by two members of our team: your Primary Pal and a Support Pal. All Pals you meet are expected to provide the full range of coverage and support, but may operate in different roles. This pairing structure allows us to:
Strengthen quality control and consistency across all future visits. If you no longer have two available Pals on the team, we will reach out to connect you to someone new the next time you book services.
Build shared familiarity with your pet and household setup - depending on the Pals role (dog walker, overnight, pet taxi driver)
Guarantees smooth backup coverage during vacations, schedule changes, or emergencies - We will facilitate the coverage and management of scheduling for your, so you dont have to worry about finding a last minute sitter while you’re on vacation.
Reduce onboarding delays by ensuring more than one team member can confidently step in when needed.
Clients often tell us this approach gives them added confidence knowing their pet is cared for by a coordinated, reliable team—not just a single individual. It’s part of our long-term commitment to safety, continuity, and high-quality care for every home we serve.
Full Intake Meeting - (45 min) - $48.00
Meetings for dogs, multi-pet homes or extensive care needs.
Shortened Client Meeting - (20 min) - $30.00
Meetings for cats, small/enclosed animals or home care.
Re-Meet: (20 min) - ($18.00)
Meetings for existing clients to meet a new pal or go over changes within the home.
Service Fees:
You are paying your Pal directly for any service fees, for their time and attention.
Out of Bounds Fee $5.00
24hr Request $15.00
48hr Request $7.00
Emergency Weather Fee $15.00
Key Swap/Lockbox Install $9
Lockbox Purchase $36.00
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Request Services Anytime
Established clients submit service requests directly through Time To Pet, our secure client scheduling platform.Book Up to Three Months in Advance
Services can be booked immediately up to three months ahead, based on availability.High-Demand Date Waitlist
During peak travel times and holidays, requests are automatically added to our waitlist, allowing us to manage availability fairly and efficiently.Priority Access for Active Clients
Ongoing clients receive priority consideration as availability opens, supporting continuity of care with familiar Pals whenever possible. -
New Clients: Getting Started
Apply Online
New clients begin by submitting a brief application so we can learn about your pet’s routine, care needs, and household preferences.Application Review (24–48 Hours)
Our team reviews all new applications within 24–48 hours to confirm availability and ensure we’re the right fit for your needs.Pal Matching (3–4 Business Days)
Within 3–4 business days, we carefully match you with a Pal based on service type, availability, and long-term compatibility. This intentional pairing helps create consistency and a strong working relationship from the start.Schedule Your First Services
Once matched, your initial services are scheduled directly into your Pal’s existing route and availability—setting the foundation for dependable, ongoing care. -
What Are Templates?
Templates are our way of automating regular, recurring services so you don’t have to request them over and over. Once we set up a template for your pet’s weekly routine—like daily walks / weekly adventures / monthly vet check ups / semi-regular enclosure, cat, or plant care visits —our system:
Automatically schedules those services on your Pal’s calendar
Automatically generates the associated invoice based on how often you’re billed
Keeps the schedule continuous until you decide to update or cancel it
Templates remove the repetitive admin from your life and give you the peace of mind that comes with professional consistency. This means you can plan ahead and rest easy knowing your pet’s care is scheduled just like a standing appointment with a trusted provider.
Built-In RemindersYou’ll receive automatic reminders when:
A new invoice is ready
Payment is due
Upcoming services are approaching
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We often work with guardians or family members of seniors who need assistance setting up care!
Just let us know which address we will be servicing, and the responsibility we will be primarily overseeing (plant/trash/mail care, daily potty walk, cat care and litter cleaning).
When submitting your application, please clarify who you would like to be listed under the home address, and whom we will be primarily communicating with with our service note reports.
Pet Services
Drop-In Care
Drop-In Care provides reliable, flexible support for household pets. These visits are designed around your pet’s routine—feeding, water refresh, relief breaks, medication needs, and companionship—while maintaining a calm, predictable environment. This service is booked when clients are unavailable, where pals take on additional home care responsibilities.
Supporting Care Goals
Our role, is to help maintain the goals and home routines you have built, by helping pets and humans adapt to new or old routines. During onboarding, we work with you to define what each drop-in visit should accomplish. This may include timing-specific feeding routines, energy management for younger pets, structured indoor play, split care of a dog walk and feeding, or quiet reassurance for seniors. Clear goals ensure that each visit supports your pet’s individual needs rather than forcing a one-size-fits-all model.
Security & Home Safety
Drop-ins involve more home care security practices. Our team follows defensive handling practices—mindful door control, leash checks, safe yard monitoring, and careful situational awareness. This approach is designed to prevent escapes, avoid hazards, and ensure a controlled, low-stress visit for pets of all personalities and ages.
Long-Term Support
For pets who benefit from structured rhythms, drop in care provides day and night support. This includes consistent arrival windows, familiar handling cues, and predictable visit flow, with familiar faces. These routines help reduce stress, support behavior stability, and build trust—especially for pets who are shy, elderly, or adjusting to new environments. Over the long run, drop-ins become a secure part of their daily schedule, that is maintained across a reliable team.
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Cat Care Services
Structured In-Home Support for Feline Routines
All Cat Care services are designed to support daily routines, health monitoring, and home continuity while you’re away. Visits are structured, documented, and delivered with professional judgment to ensure consistency and comfort for your cats.
What All Cat Care Visits Include
Feeding according to established routines
Litter box scooping and regular spot cleaning
Observation of social behavior, appetite, and physical cues
Daily visit updates with notes, photos, and habit tracking
Basic home support, including:
Mail and package retrieval
Trash handling as needed
Home security checks
15-Minute Cat Care - $21.25
30-Minute Cat Care - $26.25
45-Minute Cat Care - $29.50
60-Minute Cat Care - $34.00
Visit length should be selected based on the number of cats, household layout, and care complexity.
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Additional Cat Fee$6.00 per additional cat
Applied when care needs exceed the standard service minimum of up to 3 cats per home.
Includes approximately 5–10 additional minutes per visit to support feeding, litter care, and routine tasks.Additional time is allocated to maintain care quality and visit pacing.
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Drop-in services provide structured, in-home care for dogs and multi-pet households when an overnight stay or walk-only service is not needed. These visits are ideal for feeding, potty breaks, enrichment, and companionship during the day or evening.
30 Min - “Dogs/Multi-Pet Drop-in” - $27.50
45 Min - “Dogs/Multi-Pet Drop-in” - $33.00
60 Min - “Dogs/Multi-Pet Drop-in” - $36.00
What This Service Includes
In-home care for up to 2 dogs or 3 pets per household
Feeding, potty breaks, and light enrichment appropriate to the visit length
Basic pet-related care only
* Frequency Discounts Apply!
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Structured, Extended In-Home Support
Service Overview
Continuous Care is designed for pets who benefit from extended presence, social engagement, and routine continuity beyond a standard visit. This care model supports longer blocks of time that may combine companionship, enrichment, feeding, and walks within a single, intentional service period.Rather than booking multiple short visits, Continuous Care allows for purposeful time together, shaped around your pet’s needs and best-practice care planning.
Clients may note preferred activities (such as walks, meals, or enrichment) at the time of request. Final care structure is confirmed based on feasibility, flow, and professional judgment of the Pal.
How Continuous Care Is Scheduled
The care timer begins when your pet sitter arrives at your home
This service is scheduled within a defined arrival window and may be set to start at specific times depending on seasonal ability.
Continuous Care is routed to support consistency and quality across the day
2-Hour Continuous Care — Base Rate
$62.00
Up to 2 dogs or 3 pets per homeAdditional In-Home Time (under 6 hours total)
$21.50 per hour
Up to 2 dogs or 3 pets per homeAdditional In-Home Time (over 6 hours total)
$19.75 per hour
Up to 2 dogs or 3 pets per homeExtended durations are scheduled intentionally and subject to availability.
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Pet Taxi 1-10 Miles - $26.00
Includes supply preparation, 10 min potty break , commute, drop off and full report card upon arrival. (35 minute service)Pet Taxi 11-20 miles - $37.00
Includes supply preparation, 10 min potty break , commute, drop off and full report card upon arrival. (50 minute service)
Pet Taxi 20+ Miles - $37.00
+ additional mile charges. Includes supply preparation, 10 min potty break , commute, drop off and full report card upon arrival. -
Service Includes
Home security check
Curtain and light adjustments
Mail and package retrieval
Plant watering and basic home needs during absence
Visit length should be selected based on the scope of requested tasks and property size.
15-Minute Visit - $17.00
30-Minute Visit - $22.00
60-Minute Visit - $30.00
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Enclosure Care
Structured care for small mammals, reptiles, fish, and homestead-style animals whose needs are primarily habitat-based.
20-Minute Enclosure Care - $22.00
Up to 2 enclosures per home40-Minute Enclosure Care — Extended - $30.00
Up to 3 enclosures per homeVisit length should reflect enclosure count and species complexity.
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15-Minute Time Extension
$8.00 per dayApplied when care needs exceed standard service minimums. Includes an additional 15 minutes of in-home care time.
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These add-ons and services support pets with medical, mobility, or veterinary needs beyond standard care. Availability may depend on Pal training, comfort level, and schedule capacity.
Subcutaneous / Injection Medication | $20
Add-on for injectable medications requiring trained administration.Oral / Topical Medication | $7
Add-on for administering oral or topical medications during a scheduled visit.Mobility Assistance | $7
Add-on for pets requiring bladder expression, wheelchair support, or hands-on mobility assistance.Medication-Only Services:
10-Minute Medication Visit (Oral / Transdermal Only) - $11
Short visit for medication administration only.
If care extends beyond 10 minutes, a regular drop-in plus the appropriate medication fee must be booked.
Prescription Pick-Up | $14 + cost of goods
Pick-up and drop-off within a 5-mile radius. -
Additional Dog Fee - $8.00
Per day Add-on rate for additional pet care needs exceeding service minimums. Includes additional 5-10 minutes per service on top of exisiting services to allow adequate care for all pets.
Additional Cat Fee - $6.00
Per day Add-on rate for additional cat care needs exceeding service minimums. Includes additional 5-10 minutes per service on top of exisiting services to allow adequate care for all pets.
Additional Small Mammal/Enclosure - $5.00
Per Day Add-on rate for additional care needs exceeding service minimums. Includes additional 5-10 minutes per service on top of exisiting services to allow adequate care for all pets.
Dog Walking
Positive Reinforcement • Force Free • Goal Based • Team Centered
Dog Walking Services
Our dog walking services are designed to keep your pup active, stimulated, and supported throughout the day. Each walk is tailored to your dog’s pace, personality, and routine—whether they thrive on a brisk neighborhood loop, a gentle sniff-led stroll, or focused exercise to burn energy. We prioritize safety, consistency, and enrichment on every outing, with real-time updates so you always know how your pet is doing.
Setting Walking Goals
We collaborate with you to set walking goals tailored to your dog’s age, energy level, and behavior. This may include exercise targets, leash-manners support, mental enrichment, or pacing adjustments as your dog grows or their needs change. These goals guide our approach and help track your dog’s progress over time. Every service, you’ll recieve written report cards detailing your pets baseline behavior during that visit.
Defensive Dog Walking
Safety is at the core of our work. Our team practices defensive dog walking techniques that prioritize controlled routes, situational awareness, and minimizing unnecessary encounters with unfamiliar dogs, distractions, or hazards. This method helps prevent overstimulation and keeps walks calm, predictable, and secure—especially for reactive, shy, or high-energy pups.
Long-Term Routines
Dogs thrive on structure, and we build long-term routines that support stability. We maintain consistent timing, walking patterns, and handling methods so your dog knows exactly what to expect. This creates comfort, reinforces positive habits, and strengthens your dog’s relationship with our team - naturally training your dog through repetitive positive reinforcement based practices. Over time, this routine becomes a dependable part of your dog’s daily life. Ask about setting up a Template!
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Key Details
The visit timer begins when the Pal enters your home.
Services are scheduled within a [3-hour] arrival window.
Exact visit times are not guaranteed.
Quick Relief — 20 minutes | $20.50
Ideal for short potty breaks or light exercise for seniors or puppies
Frequency discounts apply.Dog Walk — 30 minutes | $24.50
Balanced option for routine exercise and enrichment.
Frequency discounts apply.Dog Walk — 45 minutes | $29.00
Extended walk for higher-energy dogs or longer outings.
Frequency discounts apply.Dog Walk — 60 minutes | $35.00
Longest standard walk option for dogs needing extended activity.
Frequency discounts apply. -
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Service Overview
Dog Adventure services provide extended outings beyond standard walks, designed for dogs who benefit from longer exercise, enrichment, and exploration. These services include transportation, supervised adventure time, and a calm return home.Key Details
Includes pick-up and drop-off from your home
Destinations are selected by the Pal based on safety, weather, and dog suitability
Total service time includes travel, adventure time, and home tuck-in
Availability is capacity-based and may be limited
2-Hour Pampered Pooch Adventure | $65
Includes pick-up/drop-off, a 45-minute walk in a nearby park or nature area, a stop at a local pet store for a special treat, and tuck-in time at home. Could include a grooming trip and pup cup girls day.
(Base price for 1 dog)3-Hour Dog Adventure | $85
Includes pick-up/drop-off, a minimum 2.5-hour hike or adventure within 5–6 miles of home, plus travel time and a 15-minute traffic grace period.
(Approx. 3 hr 15 min total service | Base price for 1 dog)Scenic Dog Day Adventure | $185
Includes pick-up/drop-off, a 5-hour minimum adventure at a more rural or scenic location, up to 2 hours of round-trip travel time, and home tuck-in with feeding as needed.
(Approx. 7-hour total service | Base price for 1 dog)—
Additional Dogs
Adventure + Dog | $35
Add-on per additional dog when approved for joint adventure outings.Notes
Adventures are selected based on your dog’s temperament, fitness, and safety needs.
Weather, trail conditions, and daylight may affect destination choice.
Frequency discounts do not apply to adventure services.
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Dog Walking Add-Ons
> 3 dogs under 30 lbs (up to 5 pets) | $10.00/day
Applied when walking more than three small dogs.> 2 dogs over 30 lbs (up to 4 pets) | $15.00/day
Applied when walking multiple large dogs.Mixed Size Dogs (additional dog) | $7.50/day
Applied per additional dog when dogs are mixed in size.After Hours Fee | $5.00
Applied to dog walking services scheduled between 7:30 PM and 7:00 AM.Time Extensions
Time extensions may be added when additional walking or care time is needed.
15 minutes | $10.00
30 minutes | $15.00
45 minutes | $20.00
Boarding Care
Boarding care is where dogs spend the day, night, or week, at one of our Pals homes. To book this service a meet and greet within the clients home must be facilitated for initial introductions. A secondary meet and greet will be facilitated in the Pals home, with the client and (optional) the pet in question. Not all Pals offer this service, but those that do must be certified, licensed, and privately insured to provide this service package.
Boarding Care provides a structured, supervised stay in a PetPals host home. Pets join a safe, home-based environment with tailored routines, regular exercise, and attentive daily monitoring. This option is well-suited for social pets who enjoy a change of scenery or need a more hands-on setting than traditional kennels. All care takes place in the host’s home rather than the client’s.
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Overnight Care Disclaimer
Overnight Care provides a nighttime presence in your home; it is not a 24-hour live-in service. Your assigned Pal will stay through the night and provide scheduled morning and evening care, but will not remain in the home continuously during daytime hours unless additional daytime services are booked.
PetPals cannot guarantee exclusivity of your sitter throughout the booking period, as Pals may attend to other clients during the day. All routines, medication needs, safety considerations, and access instructions must be provided in advance to ensure continuity of care.
Homes must be safe, accessible, and equipped with functioning heat, cooling, lighting, and security. PetPals reserves the right to decline or discontinue service if conditions pose safety risks to staff or pets.
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Half Day Boarding (With Overnight) - $60.00
Late Boarding (First Night) - $49.00
Final Day Boarding (No Overnight) - $60.00
Standard Boarding Package - $110.00
Puppy & Senior Dog Boarding - $120.00 -
Boarding Taxi 1-5 Miles$15.00$15 boarding base rate + $1.25 per
additional mile exceeding base cost.Boarding Additional Dog 1-35lbs - $25.00
Boarding Additional Dog 36-65lbs -
$30.00
Boarding Additional Dog 65lbs+ - $35.00
Overnight Care
Our Overnight Care keeps your pet in the comfort of their own home with a dedicated Pal staying through the night. This service is ideal for pets who thrive on familiar surroundings, consistent routines, and minimized stress.
Your sitter provides evening and morning care, maintains household rhythms, and offers companionship throughout the night—allowing your pet to rest comfortably in their own space.
Out Pals use your home as “Home Base” as often as possible. Our packages are designed to provide affordable, consistent routines.
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Overnight Care Disclaimer
Overnight Care provides a nighttime presence in your home; it is not a 24-hour live-in service. Your assigned Pal will stay through the night and provide scheduled morning and evening care, but will not remain in the home continuously during daytime hours unless additional daytime services are booked.
PetPals cannot guarantee exclusivity of your sitter throughout the booking period, as Pals may attend to other clients during the day. All routines, medication needs, safety considerations, and access instructions must be provided in advance to ensure continuity of care.
Homes must be safe, accessible, and equipped with functioning heat, cooling, lighting, and security. PetPals reserves the right to decline or discontinue service if conditions pose safety risks to staff or pets.
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Essentials Cat Care Overnight (No Dogs) - $75.00
Essentials Overnight - $90.00
Standard Overnight - $115.00
Premium Overnight Care - $145.00 -
Additional Dog Fee$14.00
Per Day Add-on rate for additional pet care needs exceeding service minimums. Includes additional 15-20 minutes perday on top of exisiting services to allow adequate care for all pets.Additional Cat Fee - $8.50
Per Visit Add-on rate for additional care needs exceeding service minimums. Includes additional 10-15 minutes per day on top of exisiting services to allow adequate care for all pets.Additional Small Mammal/Enclosure - $7.50
Per Visit Add-on rate for additional care needs exceeding service minimums. Includes additional 10-15 minutes per day on top of exisiting services to allow adequate care for all pets.More than 4 pets per homeCall for quote
PetPals offers specialized medical and mobility support for pets who need extra care. Our team is trained to administer medications, assist with mobility challenges, and accompany your pet through veterinary visits to ensure continuity of care and reduced stress for both pets and owners.
Medication Administration
Oral & Transdermal Medication — $17 per administration
Reliable support for daily medications, including pills, liquids, and topical treatments. Ideal for pets with ongoing care routines or multi-step regimens.
Subcutaneous / Injection Medication — $20 per administration
Professional handling and administration of injectable or subcutaneous medications. This service is provided only by team members trained for advanced medical support.
Mobility & Daily Medical Care
Mobility Assistance — $7 per session
Support for pets who need help moving safely. Includes bladder expression, wheelchair assistance, or general mobility guidance.
Prescription Pick-Up — $14 plus cost of goods
Convenient pick-up and drop-off of medications or supplies from your preferred veterinary pharmacy. Available within a 5-mile radius of your home.
Vet Companion Services
Our Vet Companion options ensure your pet has a calm, attentive advocate during veterinary care. We manage transport, provide emotional and physical support, and deliver thorough post-visit updates.
Vet Companion — Quick Check — $60
Includes pick-up and drop-off, up to 45 minutes of in-clinic advocacy, and a 20-minute home tuck-in with a full post-visit update.
Approx. 1.5 hours total.
Vet Companion — Extended Visit — $95
Includes pick-up and drop-off, up to 2 hours of in-clinic advocacy, and a 20-minute home tuck-in with a detailed post-visit summary.
Approx. 3 hours total.
Additional Vet Companion Hours — $14 per hour
For extended appointments or when unexpected delays require ongoing advocacy and care.